How does this work? Do I get to keep the plants? Or do I return them at the end of the subscription?
All yours, baby. Like a magazine subscription, you get a new product every month and you get to keep your Botanic Box plant and planter. You don't need to return them, you get to build your own urban jungle!
Where do you deliver?
We are now delivering to Queensland, N.S.W, Victoria, ACT and South Australia via courier. Sorry, due to quarantine restrictions, we will not be sending to Western Australia, NT or Tasmania.
When will I get my delivery?
Each month, around the 15th, we will send your Botanic Box right to your door!
We will send on a Monday or Tuesday, as we would like your plant baby to arrive to you looking as well as possible and don’t want it sitting in a warehouse over the weekend. Parcels can take between 1-7 days to reach you which means your plant may need a water and some bright indirect sunlight when it reaches you. After a couple of days your plant baby will be back to normal BUT if you are interstate, please be aware of this before you order. If you are in an apartment building you will need to sign for your delivery, so if you're not going to be home we can always send to your work address. By ordering you are agreeing to these terms and conditions.
Can I cancel or pause my subscription?
We would hate to see you go but we totally understand things change. If you have bought a three month subscription or an outright subsctription (Gift Voucher) we are not able to refund. Payment will process from your nominated account two weeks before your scheduled delivery so make sure you cancel before that time or you will still receive the next Botanic Box for the month.
We are not able to pause your subscription, sorry! The fun of having a subscription is that you get something different every month, if this month isn't your style why not gift it to your plant friend? We work hard in the background every month (and months in advance) with our collaborators to get the numbers just right so we know you understand that we aren't able to change things at the last minute.
My plant is dying. What do I do?
Well, that sucks! Check your care card, are you following the instructions on the card? Sometimes we overwater, sometimes we underwater. Shoot us an email for advice at email@example.com and we'll see what we can do.
Any other questions? Totally. Shoot us an email firstname.lastname@example.org