How does this work? Do I get to keep the plants? Or do I return them at the end of the subscription?
All yours, baby. Like a magazine subscription, you get a new product every month and you get to keep your Botanic Box plant and planter. You don't need to return them, you get to build your own urban jungle!
Where do you deliver?
We are now delivering to Queensland, N.S.W, Victoria, ACT and South Australia via courier. Sorry, due to quarantine restrictions, we will not be sending to Western Australia, NT or Tasmania. Deliveries to anywhere apart from Brisbane, the Gold Coast and the Sunshine Coast will be sent bare rooted to keep costs down.
When will I get my delivery?
We deliver monthly, around 15th of the month. If you are in an apartment building, please leave instructions on how best to deliver when making your order. Otherwise, we will contact you to see if you have instructions for our delivery driver. For interstate deliveries, we will post your Botanic Box on Monday or Tuesday, as we would like your plant baby to arrive to you looking as well as possible and don’t want it sitting in a warehouse over the weekend. Parcels can take between 1-7 days to reach you, so if you are interstate, please be aware of this before you order.
Can I cancel my subscription?
Sure! We would hate to see you go but we totally understand things change. Payment will process from your nominated account two weeks before your scheduled delivery so make sure you cancel before that time or you will still receive the next Botanic Box for the month.
My plant is dying. What do I do?
Well, that sucks! Check your care card, are you following the instructions on the card? Sometimes we overwater, sometimes we underwater. Shoot us an email for advice at firstname.lastname@example.org and we'll see what we can do.
Any other questions? Totally. Shoot us an email email@example.com